Sometimes, life’s most difficult situations create burdens you couldn’t have predicted. If you’re experiencing financial hardship due to a qualifying event and need more time to pay, we may be able to support you with a Relief Plan.
Reach out to us
If you are experiencing financial hardship as a result of any qualifying event, let us know. We’ll support you with additional time to pay on top of your Possible Loan grace period.
Create a plan
Our Customer Support team is here to work with you on a Relief Plan ⎯ so you can focus on what matters most.
Get back on track
Once you enroll, we’re here to answer questions regarding your Possible account and how to pay off your loan.
If you have a Possible Loan, you qualify for payment relief under the Relief Plan if you experience any of the following qualifying events:
• A death in your immediate family
• Serious illness, hospitalization or disability
• A natural disaster in your community as declared by the Federal Emergency Management Agency (“FEMA”) or state government authority, including tornado, earthquake, fire, or flood
• Incurred expenses in connection with critical medical care, including abortion care
• A mass casualty incident in your community
• Incurred expenses as a result of a home emergency— including domestic violence, fire
In any of these cases, our Relief Plan allows you to defer loan payments for 30 days past the standard grace period without a negative impact on your credit history.
Read on for more details about what this means for you.